Google Interpreter | Breaking Down Language Barriers

Last week, Hyatt announced a partnership with Google to pilot the new Interpreter Mode feature for Google Assistant. The Google Assistant Interpreter Mode was announced at CES 2019. The feature turns Google Assistant into a language translator for two people, able to conduct translations for 27 languages. The pilot began last week on Google Assistant-enabled smart displays and smart speakers at participating Hyatt hotels. The press release states:

Last week, Hyatt announced a partnership with Google to pilot the new Interpreter Mode feature for Google Assistant. The Google Assistant Interpreter Mode was announced at CES 2019. The feature turns Google Assistant into a language translator for two people, able to conduct translations for 27 languages. The pilot began last week on Google Assistant-enabled smart displays and smart speakers at participating Hyatt hotels.

A demonstration of the feature at CES included a German “tourist” approaching a concierge at Caesar’s Palace to inquire about show tickets. The concierge then used a voice command to prompt a Google Home Hub to enter into German interpreter mode. The guest and concierge then used Google Assistant to hold a conversation, ending with the guest purchasing his tickets. Here is a list of the 27 languages supported by Interpreter Mode:

Arabic

Chinese (Mandarin)

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hindi

Hungarian

Indonesian

Korean

Polish

Portuguese

Romanian

Russian

Slovak

Spanish

Thai

Turkish

Ukranian

Vietnamese

Italian

Japanese

For hotels, adding voice assistant technology through smart speakers is all about improving the quality of a guest’s stay. Understanding their needs, no matter what language they speak is a good tool to have to drive a positive guest experience. Irby Morvant, General Manager of the Hyatt Regency San Francisco where the pilot has already begun commented, “With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience and create a welcoming and inclusive environment for colleagues.”

 

Source : https://voicebot.ai/2019/01/15/hyatt-is-participating-in-google-assistants-interpreter-mode-pilot/